When calls are received either through the emergency number (911) or the non-emergency number (318-449-5099), they are evaluated and managed in order of priority. Calls that involve life threatening situations, or are in need of immediate attention are given first priority and are always handled first, dispatching the appropriate emergency personnel to the scene. The Communications Division is assisted by our Computer Aided Dispatch (CAD) software, which is part of the APD's operating system that manages all record and data keeping for the Alexandria Police Department. This database software enhances the safety of our officers and fire fighters by providing them with current and accurate information concerning: wanted or dangerous persons, hazardous situations, premise histories, emergency key holder information, and accurate directions to the location.

With the assistance of Motorola, our system allows for a wider range of talk channels, better transmission / reception quality, and the ability to communicate better with all emergency agencies. The Windows NT based operating system allows for a graphical, menu-based program that allows the dispatchers to quickly locate an incoming call, identify the handset, or car-unit that is broadcasting, and be able to better assist the officer. In addition to all of the police and fire channels, the dispatchers can access and communicate with the Rapides Parish Sheriff's office, Pineville PD, and other Surrounding areas. The software also allows them to patch several channels together to aid in cooperative information sharing in the event of an emergency. 

All calls are logged in to the system and are searchable at any time. The Motorola PC gives the dispatchers complete control over all of the radio traffic and monitoring. From here, each broadcast sends an ID signal notifying the dispatcher which officer is sending the transmission. All of the channels are individually accessible, or can be monitored in groups, with settings for each channel separately adjustable.